If you have already placed a logo design order and need assistance, you can raise a support request here. Our team will review your query and respond as quickly as possible during business hours.
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Our FAQ answers the most common questions about our services and process, and how we can support you. If you can’t find what you’re looking for, please get in touch we’re happy to help.
We offer fixed price professional logo design services for startups, small businesses, and growing brands. Each package includes custom logo concepts, revisions, and complete final logo file delivery suitable for web, print, and branding use.
Our logo design service is offered at a clear fixed price. You can view full package details, inclusions, and turnaround time directly on our website before purchasing.
Once your payment is confirmed, you will receive,
A payment confirmation email
A second email with a link to the Logo Design Brief Form
After submitting the form, the logo design time begins as our market research team and design team start their analysis based on the received form data.
The brief form collects important information about your business and brand vision, including your business name, industry, preferred style, and any reference logos you may have. It also gives you space to share details about your target audience, brand personality, competitors, and any specific ideas or requirements you have in mind. This information helps our market research and design teams clearly understand your expectations and positioning, allowing us to create a logo design that accurately reflects your brand identity and fits well within your industry.
Oro edge professional logo design process is simple:
You purchase a package
You complete the Logo Brief Form
Our market research and design team evaluate the information provided
We create two custom logo concepts
You select your preferred design
You request revisions if needed
We deliver the final logo files
After you submit the brief form, you will typically receive your first logo concepts within 6-9 business days, depending on your selected package.
You will receive an email with a secure link where you can view both logo concepts and select the one you prefer.
Open the link sent to your email, review both concepts, choose your favourite, and submit your selection. You will receive confirmation once recorded.
Yes. You can request revisions based on the revision limit included in your logo design package.
You will receive a complete professional logo file package that includes AI and CDR editable source files, along with high-resolution PNG and JPG formats, a PDF version, and logo mockups. These files are prepared to ensure your logo can be used easily across all platforms, including printing, websites, social media, packaging, and various marketing materials.
Yes. Your logo files remain available in your client area, and you can download them anytime for up to 6 months after the final delivery.
Yes. After final delivery, you receive full ownership and commercial rights to your approved logo design.
Yes. If you already have a logo and want a logo redesign or brand refresh, simply mention it in the brief form after purchase.
No problem. Share any ideas you have in the brief form, and our team will develop the creative direction based on detailed market research, your industry, target audience, and brand goals.
We offer an optional preliminary name check to help identify similar registered names, possible trademark conflicts, and same-name usage in related industries. This review is intended to provide general guidance only and may not be fully accurate or comprehensive. For a formal and reliable trademark search, we strongly recommend consulting a qualified professional or legal advisor. This service does not constitute legal advice.
Our design team works Monday to Friday during business hours. Orders and brief submissions can be made at any time.
Please check your spam or junk folder. If you still cannot find the email, contact our support team and we will resend it promptly.
We will send reminder emails until the form is completed so we can begin your logo design.
Yes. You can upgrade your package before the design process is completed by contacting our support team.
Because logo design is a custom creative service, refunds are generally not available once the design process has started. Please review our refund policy for full details.
You can reply directly to our emails or contact us through the support page on our website at any time. Our help chat is also available 24 hours a day for immediate assistance.